Customer Help
Find answers to frequently asked questions.
Common questions answered
Orders and Shipping
The majority of orders will be same day dispatch. Once dispatched delivery is expected to take 2-3 days
You will have the option to register your account during checkout.
The delivery address cannot be changed once you have placed your order through our website for delivery.
If tracking is available you can check the status of your delivery using the Tracking page on our website.
We do not hold or store any customer credit or debit card details.
Vat is included within the price of items. For business customers, prices exclude Vat.
We ship items through Ireland apart from large items such as televisions which are part of our local delivery service within 30km of our store.
Multiple items may be dispatched in separate packages.
If you need to return an item
Returns and Exchanges
Please refer to our returns policy page where you will find all the information relating to returns.
In the unlikely event you receive the wrong item, you will need to contact us to arrange an exchange.
In the unlikely event that your order arrives damaged, please contact us immediately so that we can advise.
You will find our address on the contact page of our website.
Customer support is available by phone during store opening hours Monday to Saturday. You can also contact us by email out of hours.
Please ensure you have used the correct shipping address for your item as we cannot change this once your order has been dispatched.
Please contact us as soon as possible by telephone or email using the details provided on our contact page.
All items are subject to availability. Please contact us if you wish to purchase an item that is out of stock and we can advise you accordingly. You can find our contact details on the contact page of our website.
