When you make an online purchase you have a statutory right to return goods (other than perishable or made to order/customised goods) up to 14 days after receiving your order.
If you wish to return your order you must contact Irwins in writing via our email address email@example.com and state your order number. All goods must be in new condition and returned in the original, undamaged packaging. The product must NOT have been used, installed or had any personal information added to the device. DVDs, CDs, Memory Cards and Software must still be sealed. The order will be exchanged or refunded upon receipt of the goods.
All goods should be returned to our store at the following address;
69 North Main Street
Returning faulty or damaged products
We take every care to try and ensure that your purchase arrives at your door in perfect condition. However on rare occasions a product may get damaged in transit.
If you do receive a product that has been damaged in transit then you need to contact us straight away (within 24 hours) by e-mail firstname.lastname@example.org or by calling us on 024 93225. Please ensure that you do not use the product.
You have TWO options on how you can receive a refund from Irwins;
- E-mail us firstly by writing to email@example.com, quote your order number and then send the product back to us at our store address noted above. We will then give you a full refund for the cost of the product minus the delivery charge paid if it is a faulty or damaged product. (The delivery charge will not be refunded for ‘Non Faulty Goods / Product Not Wanted)
- You will be required to produce the receipt and also the card that you paid with, so that we can refund it.
Note: Refunds will take 3-5 working days to be credited to your card. We cannot refund your purchase if the seal has been broken on any Memory Cards, Software, DVDs or CDs.